Refund Policy
Effective Date: 8.6.26
At Radiance Coach, we want you to feel confident in your decision to invest in our courses, programs, products, and services.
Because our offerings may include immediate access to digital educational materials, proprietary content, coaching support, and physical products, we have created the following Refund Policy to provide clear expectations for all customers.
By purchasing any Radiance Coach product or service, you agree to this Refund Policy.
1. Refund Eligibility
Radiance Coach offers a 14-day conditional refund period for eligible purchases.
To request a refund, your request must be submitted within 14 calendar days of the original purchase date.
Refund eligibility requires that:
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You have accessed no more than 20% of the purchased digital course or program content.
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You have not substantially completed the program.
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Any included physical products remain unopened, unused, and in their original condition.
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Any coaching sessions, consultations, or personalized services have not already been completed.
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You provide your refund request in writing to:
Email: info@radiance-coach.com
2. Digital Products and Course Access
Due to the immediate access provided to digital content, including but not limited to:
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Online courses
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Videos
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Workbooks
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Guides
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Downloads
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Educational materials
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Digital resources
refunds may not be available after substantial access or use of the materials.
Once a customer has received significant value from the digital content, the purchase may no longer qualify for a refund.
3. Physical Products
If your purchase includes physical products, eligibility for a refund requires that:
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Products are unopened.
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Products are unused.
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Products are returned in their original packaging.
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Products are received by Radiance Coach before a refund is issued.
For health, hygiene, and safety reasons, opened or used products may not be eligible for return or refund.
Customers are responsible for return shipping costs unless the product was received damaged or incorrect.
4. Coaching, Consultations, and Personalized Services
Completed coaching sessions, consultations, reviews, assessments, or personalized services are non-refundable.
If you need to reschedule a session, please contact us according to the scheduling terms provided
Completed coaching sessions, consultations, assessments, reviews, or personalized services are non-refundable.
If you need to reschedule a session, please contact Radiance Coach according to the scheduling terms provided at the time of booking. Missed appointments or failure to attend scheduled sessions may not qualify for a refund.
5. Payment Plans
If Radiance Coach offers payment plans, you agree to complete all scheduled payments according to the payment agreement selected at checkout.
Choosing not to continue participating in a program, failing to complete course materials, or deciding not to use the Services does not automatically cancel your payment obligations.
Any exceptions will be considered according to this Refund Policy and applicable law.
6. How to Request a Refund
To request a refund, please email:
Please include:
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Your full name
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Email address used for purchase
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Name of the product, course, or program purchased
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Date of purchase
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Reason for your request
We may request additional information to verify your purchase and determine eligibility.
Approved refunds will be processed to the original payment method used for purchase.
Processing times may vary depending on your bank or payment provider.
7. Non-Refundable Circumstances
Refunds may not be available in situations including:
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The refund request is submitted after the 14-day refund period.
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The customer has substantially accessed or completed digital course materials.
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Downloadable materials have been accessed or used.
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Physical products have been opened or used.
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Coaching, consultations, or personalized services have been completed.
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The customer decides not to participate after purchase.
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The customer does not achieve a desired personal outcome.
8. Results Disclaimer
Radiance Coach provides educational resources, guidance, and tools designed to support learning and personal development.
However, we do not guarantee specific outcomes or results.
Individual results vary based on many factors, including consistency, effort, personal circumstances, health factors, and implementation of the information provided.
A refund is not provided based on dissatisfaction with results that are affected by individual circumstances or failure to implement the program.
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect physical product, please contact us within [number of days] of delivery at:
Please include your order details and photographs of the issue when applicable.
We will review the situation and determine the appropriate resolution.
10. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, customers agree to contact Radiance Coach directly so we have an opportunity to review and resolve the concern.
Unauthorized chargebacks or payment disputes submitted without first attempting resolution may result in suspension of access to purchased Services.
11. Policy Changes
Radiance Coach reserves the right to update or modify this Refund Policy at any time.
Changes will be posted on this page with an updated effective date.
12. Contact Information
If you have questions about this Refund Policy, please contact:
Radiance Coach
Email: info@radiance-coach.com